Identification of the Problem
Previously, simulations were run with a non-working phone on a table and the facilitator sitting a few feet away. When a student would "make a call" to a provider to get orders or give SBAR reports, the call turned into a face-to-face conversation with all members of the group chiming in and hearing what was being said from the provider along with the student making the call. This all contributed to a break with fidelity and realism during the scenarios, and prevented good practice with concepts like thinking critically through a telephone call, SBAR and readback. No commercial products were available at the time, and there were no phone jacks in the simulation area, so a different solution was needed to improve this problem.