Lee Cockerell retired as the executive vice president of operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, four theme parks, two water parks, five golf courses, a shopping village & nighttime entertainment complex, a sports & recreation complex, and the ancillary operations support functions. The resort serves millions of guests each year and employs 65,000 cast members.

Lee joined the Disney organization in July 1990 as director of food and beverage and quality assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.

Lee has served on the Heart of Florida United Way Board for six years including being the chairman of the Board and a member of the Executive Committee and as campaign chairman for Central Florida. Lee served as a member of the Board of Trustees for the Culinary Institute of America in Hyde Park, New York; a member of the Board of Directors of the Production and Operations Management Society (POMS) and in 2005 Governor Jeb Bush appointed him to the Governor's Commission on Volunteerism and Community Service where he served as the chairman of the Board. In 2008 Governor Brad Henry of Oklahoma named Lee as a creative ambassador to assist the state in leadership and business development.

Lee's book, Creating Magic...10 Common Sense Leadership Strategies From a Life at Disney is now available in 13 languages. His iPhone and Android Creating Magic Leadership and Coaching OnThe Go App gives a dose of daily advice on how to be a great leader and manager and how to provide world class customer service. Lee's Lessons in Leadership blog teaches readers how to move from good to great and great to greater.

Lee's new book, The Customer Rules...The 39 Essential Rules for Delivering Sensational Service was published March 5, 2013 and is currently available in seven languages.

Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

For more information go to: www.LeeCockerell.com

Kristina Thomas Dreifuerst, PhD, RN, ACNS-BC, CWOCN, CNE,
Kristina Thomas Dreifuerst, PhD, RN, ACNS-BC, CWOCN, CNE, is an assistant professor at Indiana University School of Nursing. Her research is at the forefront of disciplinary efforts to: a) develop, use, and test innovative teaching methods to improve students' clinical reasoning skills; and b) investigate how teachers can best be prepared to use evidence-based methods. Her work has been funded by the Robert Wood Johnson Foundation, the National League for Nursing, Sigma Theta Tau International and Indiana University.

Dr. Dreifuerst has disseminated her research widely via publications, presentations, and consultantships both nationally and internationally. The teaching method she developed, Debriefing for Meaningful Learning, has been adopted by schools of nursing and interdisciplinary schools in health sciences across the US, Canada, Australia, and the United Kingdom for use in simulation and other clinical settings. She is the recipient of numerous awards recognizing the contribution of her research to the field including the Midwest Nursing Research Society Dissertation Award in Nursing Education Research, the National League for Nursing Jonas Scholar Excellence in Nursing Education Research, the Indiana University Rose Mays Excellence in Teaching Diversity Award, the International Nursing Association of Clinical Simulation and Learning Excellence Award for Creativity and Development of New Materials in the Academic Setting.

Marsha Adams, PhD, RN, CNE, ANEF
President, National League for Nursing Professor and Senior Associate Dean of Academic Programs, University of Alabama Capstone College of Nursing, Tuscaloosa

Marsha Howell Adams, who served on the NLN BOG as a governor at-large before becoming president-elect and president, chaired two task forces - the Nursing Education Standards Task Force and the Excellence in Nursing Education Task Force -responsible for developing and disseminating the Hallmarks of Excellence in Nursing Education and the Excellence in Nursing Education Model, key documents to advance NLN excellence initiatives in support of the NLN mission and core values. First active in the NLN in 1983, Dr. Adams' League involvement has also included leadership roles in her state constituent league, the Alabama League for Nursing, which she served as president, president-elect, and secretary, as well as on numerous committees.

Through her practice background in rural health nursing at a hospital that served as a clinical site for nursing students attending the University of Alabama Capstone College of Nursing, Dr. Adams discovered her love of teaching, and its corollary, life-long learning. The lure of nursing education motivated her return to school at various stages in her career, first to her alma mater, UA in Birmingham, to earn the master's degree that qualified her to join the Capstone College of Nursing faculty. She later earned her doctorate in education administration at UA in Birmingham and a post-doctorate in case management at UA-Tuscaloosa in the Capstone College of Nursing.

For the past 10 years, Dr. Adams has served in an administrative capacity at the university, teaching advanced degree candidates and working with both graduate and undergraduate nursing students as an assistant dean. In her current role as senior associate dean of academic programs, she continues to teach nursing fundamentals through a service-learning project, KidCheck Plus. Each year, Dr. Adams supervises students' visitation to a rural school system to perform health screenings and physicals that provide the only opportunity, in many cases, for youngsters to have an annual exam.

Her scholarly work, based on clinical research, has documented health disparities for patients suffering from obesity, Type 2 diabetes, and hypertension. She is proud, in particular, of having introduced nursing students to the science of nursing, where they have discovered how research can lay the foundation for implementing change that may positively impact health outcomes for individuals, within communities, and across the state.

Jennifer Hayden, MSN, RN
Jennifer is an Associate in the Research Department at the National Council of State Boards of Nursing (NCSBN) in Chicago, IL, USA. She received a bachelor's degree in psychology from Indiana University, and both bachelor's and master's degrees in nursing from Rush University in Chicago. She has research experience in nursing including working on NINR funded grants, medical research experience in orthopedic surgery patient outcomes studies, as well as clinical trials experience. Prior to joining the Research Department at NCSBN, Jennifer was the Assistant Director of Research Development at Rush University Medical Center in Chicago.

Jennifer is the Project Director for the NCSBN National Simulation Study.