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Ordering Policy and Procedure
NLN secure exams are available for purchase by state board approved schools of nursing. These exams are not available for sale to individuals or non-approved institutions. To order exams, please complete and fax the appropriate order form below or contact NLN Customer Service at 800-732-8656.
The following NLN exams may be ordered by nurses in practice, health care institutions and students. For more information or to order exams in bulk, contact NLN Customer Service at 800- 732-8656
- Diagnostic Readiness Test (DRT)
- Tests for Nurses in Practice (PAS)
Individual orders for non-secure exams and several other titles are available through the
NLN Marketplace
How to Place PBT Orders
How to Place CBT Orders
How to Order Additional Score Reports and Rescoring
Notes:
Place PBT orders:
Place your order 10 to 14 business days before your test date(s).
For paper orders: NLN PBT materials will be shipped via UPS ground (approximately three to five business days) within 72 hours after the completed order has been entered for processing. Priority shipping is available upon request; however, additional payment must be included for this service. Inspect all test materials upon receipt.
Returning Test Booklets and Answer Sheets for Scoring (for PBT orders)
Used and unused test booklets must be returned to the same address as answer sheets.* Accounts will be suspended for each used or unused test booklet that is not returned to the NLN at the end of sixty days. Accounts will remain suspended until all test booklets are returned to the NLN.
*Test booklets for the Diagnostic Readiness Test and Continuing Education Program/Post-Test do not need to be returned and may be kept for further reference.
Answer sheets and header sheets must be returned by a trackable shipping method immediately after administration of the test. Use the supplied pre-addressed envelope when returning answer sheets (and header sheets, if applicable). Return all test answer sheets to: National League for Nursing, 148 East Pleasant Hill Road, Suite 109, Carbondale, Il 62903-6160. The NLN will not
assume responsibility for lost or damaged answer sheets because of shipping errors.
The header sheet provided must accompany the group of answer sheets for each administered test. Each header sheet must be completed correctly per the instructions provided. No header sheet is required for the Pre-Admission Exams.
All test reports will be shipped via First Class mail within two business days of receipt of answer sheets. Contact the NLN Customer Support Center at (800) 732-8NLN (8656) for overnight priority scoring options. If you are interested in receiving notification of your score reports availability online, please contact our customer support center or check the “E-Delivery” box on the order form with your next order.
Place CBT orders:
Place your order three to five business days days before your test date(s).
A link to access your NLN CBT test products will be sent via email within three business days from date the order is placed.
For all orders: If an error has been made by the NLN, test products may be returned for a full refund within 10 days from date the order was received.
If the discrepancy is on the part of the customer, test products must be returned within 10 days from the test date, and the customer will be refunded 75 percent of the original order, less shipping and handling (if applicable).
If only a portion of the original order needs to be returned, the customer will be refunded 75 percent of the returned portion of the order, less shipping and handling (if applicable).
Additional Score Reports and Rescoring:
Additional test reports are $25 per report. To order, send written request and payment (money order or certified check only) to: National League for Nursing, 148 East Pleasant Hill Road, Suite 109, Carbondale, Il 62903-6160.
Test scores will be sent within 48 hours from date payment is received at the NLN. Note: Test reports are kept electronically at the NLN for three years from test date.
The NLN offers a rescoring service on answer sheets for $50. Send written request and payment (money order or certified check only) to: National League for Nursing, 148 East Pleasant Hill Road, Suite 109, Carbondale, Il 62903-6160.
All NLN tests are copyright protected.
No portion of any test may be reproduced without permission of the NLN.
Please direct all permission requests in writing to:
Leanne Furby, MS Ed
National League for Nursing, Testing Services, 61 Broadway, 33rd Floor, New York, NY 10006
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