For All Pre-Admission, Achievement, and Acceleration Challenge Examinations Paper Orders

1) PLACING YOUR ORDER

Please place your order 10 to 14 business days before your test date(s). Be sure to include the following on your order form:

• Your six-digit school ID number.
• Signature and title of the contact person.
• An authorized purchase order* number, credit card, institutional check, or money order. Personal check are not accepted.
• The exact number of test booklets needed per test to be administered (answer sheets are attached to each test booklet).
• E-mail address for order confirmations and/or online notification of score reports.

Please complete the order form. Incomplete forms may cause delays.

*PURCHASE ORDERS ONLY:

• A separate purchase order must accompany each nursing program order.
• Indicate the purchase order number on the NLN order form.
• Be sure to follow-up official purchase order(s) with “ Confirmation ,” or your order will be duplicated.

Prices are subject to change without prior notice.

2) RECEIVING YOUR ORDER

• NLN test materials will be shipped via UPS ground (3 to 5 business days) within 72 hours after your completed order has been entered for processing. Priority shipping is available upon request; however, additional payment must be included for this service. Please contact NLN Customer Support Center at 1-1-800-732-8656 for shipping charges.
• Inspect all test materials upon receipt. If any materials appear to be missing, immediately call NLN Customer Support Center for assistance at 1-1-800-732-8656.
• If an error has been made by the NLN , test materials in their original packaging may be returned for a full refund within 10 days from when the order was received. If the discrepancy is on the part of the customer , test materials must be returned within 10 days from the test date, and the customer will be charged a service fee of 25% of the original order, plus shipping and handling. If only a portion of the package needs to be returned , the customer will be charged a service fee of 25% of the returned portion of the order, plus shipping and handling. If returning a portion of the RN Diagnostic Readiness Test and/or RN Comprehensive Achievement Exam with Online Alternate-Item RN Practice Exam supplement, online test administrations must be equal to or less than the number of test booklets returned.
• Please contact NLN Customer Support Center at 1-1-800-732-8656 for information regarding reimbursements or refunds.
• Invoice charges include all test materials, scoring and reporting services, plus shipping and handling.

NOTE: If you wish to be credited for any UNUSED test product, please enclose a letter in your return package that includes the test title(s), product number(s), and total quantity for which you request the refund. Please return test booklets for refund to: National League for Nursing , 148 East Pleasant Hill Road, Suite 109, Carbondale, Illinois 62903-6160.

3) ADMINISTERING TESTS

Please review the enclosed directions for administering tests in your shipment before the scheduled test date. Administer tests in a proctored, secure environment as directed. Call NLN Customer Support Center at 1-1-800-732-8656 if you have any questions about administration procedures.

4) RETURNING ANSWER SHEETS FOR SCORING

Answer sheets and header sheets must be returned by a trackable shipping method immediately after administration of the test. All answer sheets and test booklets must be returned. You may return them in separate shipments. Use the supplied pre-addressed envelope to return materials. Each envelope can hold up to 40 sheets.

NEW ADDRESS
Return Answer Sheets (and Header Sheets) to:
National League for Nursing
148 East Pleasant Hill Road, Suite 109
Carbondale, Illinois 62903-6160

The NLN will not assume responsibility for lost or damaged answer sheets because of a shipping error(s). The header sheet provided must accompany the group of answer sheets for each administered test you return for scoring. The header sheet must be completed correctly per the instructions provided. No header sheet is required for the Pre-Admission Exams.

• All test reports will be shipped via First Class mail within two business days of receipt of answer sheets. Overnight priority scoring is available for an additional fee. Contact NLN Customer Support Center at 1-1-800-732-8656 for more information. If you are interested in receiving notification about retrieving your score reports online, please contact NLN Customer Support Center (or check the “E-Delivery” box on the order form with your next order).
• Additional test reports are $25 each. To order, send written request and payment (money order or certified check only) to: National League for Nursing, 148 East Pleasant Hill Road, Suite 109, Carbondale, Illinois 62903-6160. NOTE: Test reports are kept electronically at the NLN for three years from test date.
• The NLN offers a rescoring service on answer sheets for $50. Send written request and payment (money order or certified check only) to: National League for Nursing, 148 East Pleasant Hill Road, Suite 109, Carbondale, Illinois 62903-6160. NOTE: Answer sheets are kept on file at the NLN for one year.

5) RETURNING TEST BOOKLETS FOR DESTRUCTION

All test booklets (used and unused) remain the property of the NLN and must be returned by a trackable shipping method immediately after administration of the test.

NEW ADDRESS
Return All Test Booklets to:
National League for Nursing
148 East Pleasant Hill Road, Suite 109
Carbondale, Illinois 62903-6160

* Excludes Continuing Education program /post-test and the Diagnostic Readiness Tests (DRT), which do not need to be returned. The NLN will not assume responsibility for lost or damaged test booklets due to a shipping error(s).

The NLN's policy requires that customers return test booklets by a traceable shipping method within 60 days of the test date provided at the time of order placement. Reminder notices will be sent for any test booklets that have not been received by the NLN. Sixty days after the test date, your account will be suspended until all test booklets are returned.

NO PORTION OF ANY NLN TEST MAY BE REPRODUCED WITHOUT PERMISSION OF THE NLN

Please direct all permission requests in writing to: Dr. Stephen Hetherman, Director of Test Development, Assessment and Evaluation

National League for Nursing, 61 Broadway, 33rd Floor, New York, NY 10006

NLN Test Products Information Contact

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