1.   PLACING YOUR ORDER

Please allow 3 to 5 business days for order processing.
Place your order 3 to 5 days before your test date(s).

Be sure to include the following on the order form:

• Your six-digit school ID number (if applicable).
• The signature and title of the contact person or authorized representative.
• The exact number of test administrations needed per test title.
• The e-mail address to where your order should be sent (imperative for online orders).

To ensure prompt service, please be sure to complete the order form. Incomplete order forms may cause delays.

*PURCHASE ORDERS ONLY:

• A separate purchase order number must accompany each nursing program (if applicable).
• Indicate the purchase order number on the NLN order form.
• Be sure to follow-up official purchase order(s) with "Confirmation," or your order will be duplicated.

2.   RECEIVING YOUR ORDER

A link to access your NLN online test products will be sent via e-mail within three business days from the date the order is placed.

Verify that the products and quantity ordered are listed correctly in your order confirmation e-mail. If you notice a discrepancy, immediately call NLN Customer Support Center at (800) 669-9656 or e-mail CustomerHelp@nln.org.

3.   REFUNDS

If an error has been made by the NLN, notify NLN Customer Support Center within 10 days of receipt of your order confirmation e-mail for a full refund. If the discrepancy is on the part of the customer, notify Customer Support Center within 10 days of your order confirmation e-mail, and the customer will be refunded 75 percent of the order. If only a portion of the original order needs to be returned, notify Customer Support Center within 10 days of receipt of your order confirmation e-mail, and the customer will be refunded 75 percent of the partial order. If  returning a portion of the RN Diagnostic Readiness Test (DRT) and/or Comprehensive Nursing Achievement Exam with Online Alternate-Item RN Practice Exam supplement, the quantity ordered for the online supplement exam must be equal to or less than the quantity returned for the DRT and/or Comprehensive Nursing Achievement Exams. Refunds will not be granted if the quantity of online supplement exams exceeds the number of DRT and/or Comprehensive Nursing Achievement Exam returns.

Deleting Exam Sessions:
If you abort an individual and/or entire exam session, ANY exam(s) that are in use and/or unscored WILL NOT BE CREDITED BACK TO YOUR ACCOUNT. Your account will be credited for only those exams that were never used or "unclaimed."

4.  ADMINISTERING TESTS

Read the instructions guide included with your online order. Call NLN Customer Support Center at (800) 669-9656 if you have any technical difficulty or questions about administration and test-taking procedures.

First-time Test Takers (and Test Administrators) may take a short sample exam to familiarize themselves with the exam application once they log into the program. This exam includes a score report that will not be saved on the Test Taker's record. An extra five minutes should be allowed prior to the start of the actual exam for test takers to familiarize themselves to the online application.

Click here for minimum system requirements needed to administer online tests.

Product Expirations:
Online test administrations expire 180 days from the date the order is placed. If the same test title is placed within the 180-day period, any unused test administrations for that particular test will be renewed to reflect the new expiration date. To find out when your test(s) expires, go to the inventory screen of the NLN Online Testing Program and look for "Expiration Date." You may also contact NLN Customer Support Center at (800) 669-9656 for assistance.

NOTES:

• Each exam code can be used for one complete test administration only.
• Users have 30 days to score the Alternate-Item RN Practice Exam after launch date.
  

Exam breakdowns (test reports) and continuing education certificates are available online for two weeks from the date the test was scored. After this time, exam breakdowns and certificates will be archived. Please contact NLN Customer Support Center at (800) 669-9656 for details on obtaining archived or duplicate exam breakdowns and/or certificates.

NO PORTION OF ANY TEST MAY BE REPRODUCED
WITHOUT THE PERMISSION OF THE NLN.

Please direct all permission requests in writing to:
National League for Nursing
Assessment and Evaluation
61 Broadway, 33rd Floor
New York, NY 10006

NLN Test Products Information Contact

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