Volume 3, Issue 1 - June 2010

New Leadership in NLN Testing Services

Dear Colleague,

The NLN is pleased to announce that Angel Feliciano joined the NLN on May 3, 2010 as senior director, testing services.

Angel has successfully implemented business solutions within corporate America and the non-profit world for 25 years. He brings with him more than 20 years of executive management experience, building sound business policies and solutions that exceed industry standards and customer expectations. Angel has worked for several organizations, such as the Bank of New York, Morgan Stanley, Per Scholas, and ASI System Integration.

It is also a pleasure to announce that Dr. Anthony Benners has been named director of psychometric research and test development. A psychometrician at the NLN since January 1, 2007, for the last several months Anthony has served as interim director for test development.

Please join us in welcoming them and celebrating the new leadership of the NLN Testing Services team!

Beverly Malone, PhD, RN, FAAN
Chief Executive Officer

Testimonials from the Field — Spotlight on Goodwin College
During the four short years that the NLN has promoted its full Testing Solutions packages, we have successfully served more than 32,000 program participants across the country, while producing outstanding program results for their respective schools. The Goodwin College Department of Nursing located in East Hartford, Connecticut was one of the first full Testing Solutions partners and they wanted to share their success story with others across the country.

Jan Costello, MSN, RN, chair, Department of Nursing: "I am absolutely convinced implementing NLN Testing Solutions has been the most important factor in the significant improvement in our NCLEX-RN pass rate." Goodwin's NCLEX-RN pass rate went from "unacceptable" to 94 percent passing on the first try!

Goodwin faculty worked hand-in-hand with the NLN's solutions managers and testing team to fashion a unique bundle of testing resources including more than 50 practice exams, remediation for all the exams, an item review bank with 4,000 plus questions and — rounding out the solutions package — a series of online testing resources for students. Goodwin students greatly benefited from the practice tests with detailed rationales for the NLN Achievement Exams that were selected to reinforce the learning concepts.

For more information about the NLN's Testing Solution packages or to reach a solutions manager, please call 1-800-732-8656 or email customerhelp@nln.org.

Our Philosophy — Exceed Customer Expectations
The NLN testing team is committed to quality, excellence, and paramount customer service. We provide exceptional attention to our partnering schools days, evenings, and weekends. We are proud of the services we offer that not only meet but exceed your needs.

In keeping with our commitment to quality and excellence, the NLN will assign a dedicated relationship manager to assist you and your team with all your nursing education questions, requirement and needs.

Join Us in Fabulous Las Vegas

NLN Testing Services Myth Buster
Myth: In order to use NLN exams a program must be accredited by NLNAC.

Fact: NLN Testing Solutions products and services are available to all state board approved schools of nursing, regardless of their accrediting agency. In addition, the NLN offers an NCLEX Readiness program designed for individuals and a Practice Assessment Series (PAS) available to health care agencies. To learn more, visit us on the web at www.nln.org/testingservices/index.htm, call 1-800-732-8656, or email customerhelp@nln.org.

We would like to hear from you.
The NLN is committed to seeking out "Industry Best Practices" to share with approximately 800 Testing Services users. Tell us about your applications and implementation strategies that have had a positive impact on student retention and NCLEX pass rates or have simply fostered success within the workplace. You can email us at customerhelp@nln.org or call 1-800-732-8656 to share your strategies for success and be highlighted in an upcoming newsletter.
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