Communication Video # 1
(Ineffective Communication). The video demonstrates an interaction between a nurse and Kate, a patient with a disability, during her first visit to a nurse practitioner (NP). In this video, Kate establishes a relationship with the NP as a primary health care provider. Kate is also having a persistent sore throat evaluated.
Have the class watch the video together.
- Have students form groups of 6-8 per group. Then have students work in assigned groups to discuss the video (ineffective communication). It is best not to identify the communication as ineffective to the students.
- Instruct students in each of the groups to respond to the questions below (15 minutes):
-What did the nurse do well in the interaction with Kate? Provide evidence from your classroom work and readings to support your observations.
-What could the nurse have done differently to improve the interaction with Kate? Provide evidence from your classroom work and readings to support your recommendations.
-Take 3 or 4 statements that the nurse used in her communication with Kate and reword them to make the communication more therapeutic.
-What did the nurse do correctly with the SBAR and what could the nurse have done differently with the SBAR? Provide evidence from your classwork and readings to support your responses.
-Describe how you would feel if you were Kate. Based on this interaction, what effect do you think it might have on Kate's perceptions about nurses and the health care system? What is the likely effect of this experience on her future interactions with the health care system? (Every group should answer this)
Communication Video # 2 (Effective Communication). Have the class watch this video together.
- Have students work in assigned groups to discuss the video (Effective Communication). Without identifying the communication as effective, instruct the student group to respond to the same questions as above, and then discuss their responses.
Communication Video # 3. Have students watch the personal interview between Suzanne Smeltzer, and Kate, the standardized patient with a disability, who is the patient in Communication Videos #1 and #2.